French Language Customer Service Representative

2 semanas atrás


Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

Umbrella Functional Consulting & Support Team is seeking a highly skilled French-speaking Customer Support Specialist to join their dynamic team in Lisbon, Portugal.

The successful candidate will be responsible for delivering exceptional customer service via various communication channels, ensuring timely resolution of customer complaints and issues.

This role requires excellent written and verbal communication skills in both French (C1 level) and English (B2 level). The ideal candidate will possess a resourceful and stress resilient personality, with the ability to work independently while being a team player.

Key Responsibilities:

  • Communicate with customers using telephone, email, and chat platforms
  • Provide professional customer support to ensure customer satisfaction
  • Handle customer complaints and provide solutions within time limits
  • Identify and troubleshoot issues, escalating them when necessary
  • Collaborate with specialists to resolve help tickets and document actions taken

Benefits:

  • Fantastic remuneration package based on experience and performance
  • Excellent relocation package with accommodation in Lisbon, Portugal
  • Opportunity to work with a dynamic and creative team in a positive atmosphere
  • Guidance and tools to reach full potential

Additional Information:

  • Shifts on weekly rotation with colleagues covering line opening hours from Monday to Sunday 7 AM – 10 PM
  • Estimated Salary: €45,000 - €55,000 per year

Please note that the estimated salary range is based on industry standards and may vary depending on individual circumstances.



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