Commercial Manager | Doubletree By Hilton Lagoa Azores

Há 1 mês

Faro, Portugal Hilton Worldwide, Inc. Tempo inteiro

Job Summary

As a Commercial Manager at Hilton Worldwide, Inc., you will be responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity, and hotel image.

Key Responsibilities

• Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager.
• Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and marketing communications.
• Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements.
• Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively.
• Participate in developing and implementing hotel and departmental policies and regulations.
• Develop marketing strategies and promotion plans to adjust to the market situation in real time.
• Supervise and drive the progress and implementation of marketing plans.
• Set clear objectives for business development, implement personal skill development, performance review trainings, and other trainings.
• Monitor and evaluate current initiated marketing activities and market dynamics.
• Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained.
• Conduct regular market research and obtain information about competitors.
• Set pricing strategies and sales targets for the hotel.
• Manage special projects and other related businesses.
• Ensure efficient use of departmental resources.
• Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc.
• Ensure that department staff are clear about the responsibilities assigned to them.
• Take immediate corrective action when the interests of the department or hotel are jeopardized.
• Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills, and customer feedback.
• Manage departmental expenses and budgets.
• Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date.
• Control departmental costs in accordance with hotel policies to avoid waste.
• Ensure that all system-related revenue data are accurate and in full compliance with Hilton International standards.
• Ensure the filing of departmental documents and related information.
• Maintain communication with all operating departments within the group to maximize sales opportunities.
• Promote hotels in relevant industries at home and abroad.
• Actively participate in sales activities initiated by Hilton.
• Organize promotional trips for target markets.
• Maintain good relationship and communication with target markets at home and abroad.
• Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry, and company.
• Adhere to hotel safety policies, emergency rules, and procedures.
• Ensure employees fully understand and follow the contents of the employee handbook.

Requirements

• Relevant experience in similar capacity with international chain hotels.
• Excellent command of written and spoken English and Portuguese language to meet business needs.
• Determine overall business development objectives and initiatives best suited for the hotel.
• Produce and execute business development budgets and business plans.
• Effectively promote and position the brand and the hotel at their desired level.
• Manage and administrate the Business Development department.
• Assist the General Manager and the Executive Committee in achieving the hotel's business objectives and revenue goals.
• Knowledgeable of market trends and behaviors, including political, economic, and social issues.
• Good communication, organization, and presentation skills.
• Able to lead, provide guidance, and develop team members, managing by example.
• Knowledgeable and skilled in crisis management.

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