Configuration Management Specialist with ServiceNow Expertise

Há 5 dias

Lisboa, Lisboa, Portugal Richemont Tempo inteiro

Company Overview

Richemont is a global leader in luxury goods, boasting an impressive portfolio of Maisons that embody style, quality, and craftsmanship. Our commitment to preserving heritage while driving innovation has made us a benchmark for excellence in the industry.

Job Description

We are seeking a highly skilled Configuration Management Specialist to join our ServiceNow platform team at the Group Technology department. As a key member of this team, you will play a vital role in maintaining a healthy and solid Configuration Management Database (CMDB) within the ServiceNow platform.

Your primary responsibility will be to ensure CMDB accuracy and completeness by maintaining the Configuration Management System, including the CI data model and relationships. You will also provide technical expertise, analysis, and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards.

Key Responsibilities

  • Maintain the Configuration Management System, including the CI data model and relationships, to ensure CMDB accuracy and completeness.
  • Provide application or infrastructure technical expertise, analysis, and specifications for IT systems to meet business requirements in accordance with IT architecture policies and standards.
  • Ensure all operational services (and those being prepared) are recorded within the CMDB.
  • Assist in defining and registering CIs and their appropriate level of attributes and relationships required to support ITSM processes.
  • Plan activities using an agile mindset and tools.

Required Skills and Qualifications

  • Expert knowledge of IT Configuration and Asset Management processes.
  • Expert knowledge of Configuration Management (CMDB) / ServiceNow Common Services Data Model (CSDM).
  • Experience working with ServiceNow in an equivalent role for a minimum of 2 years.
  • Knowledge of CMDB best practices as part of a large Operations and Maintenance team to meet business and IT requirements.
  • Knowledge of IT infrastructure to identify relationships between CIs.
  • Understanding of ServiceNow Discovery and Service Mapping tools.
  • Familiarity with processes that consume CMDB data e.g. Incident, Problem, Asset, and Change.
  • Solution-oriented mindset & ability to provide recommendations for the current and future platform.
  • Excellent analytical and problem-solving skills on maintaining CMDB data integrity.
  • Strong interpersonal skills such as active listening, communication, flexibility, and teamwork.
  • Strong quantitative, analytical, problem-solving skills, including ability to accumulate, organize, and assimilate substantial amounts of information.
  • Fluent written and oral English.
  • Comfortable in DevOps/Agile environment.

Benefits

This role offers a unique opportunity to work with a leading luxury goods company, leveraging your expertise in Configuration Management and ServiceNow to drive engineering excellence. If you're passionate about delivering high-quality solutions and collaborating with a talented team, we encourage you to apply.

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