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French E-commerce Expert

1 semana atrás

Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Are you a native French speaker looking to excel in a multicultural environment? Buscojobs Portugal is seeking an experienced French E-commerce Expert to join our team.

About the Role:

This role involves providing exceptional customer service and support to clients, sellers, and creators. You will be responsible for managing enquiries, identifying root causes of issues, and resolving problems efficiently. Your duties will also include coordinating with other teams, escalating critical cases, and enhancing operating processes to improve overall customer experience.

About Us:

Buscojobs Portugal is a leading destination for short-form mobile video, aiming to inspire creativity and bring joy to our users. We offer a dynamic work environment, where you can grow your career and improve your quality of life.

Key Responsibilities:
  • Manage customer/seller/creator enquiries proficiently and professionally.
  • Identify root cause of reported issues and provide appropriate resolutions.
  • Promptly escalate critical/high-risk cases to the appropriate authority.
  • Coordinate with other teams/departments to resolve customer issues.
Requirements:
  • Native or proficient level of French (C2).
  • Intermediate level of English (at least B2).
  • Ability to adapt to a challenging software system.
  • Analytical and problem-solving skills with strong attention to detail.