Hotel Operations Director
Há 6 dias
About Us: Pestana Hotel Group is the largest Portuguese hotel chain with over 100 hotels across three continents.
Job Overview: We are seeking a highly experienced and skilled Hotel Manager to lead our team at Pestana CR7 Funchal. As a key member of our management team, you will be responsible for ensuring quality standards are met and supervising work at all levels.
Main Responsibilities:
- Ensure quality standards are maintained across all departments
- Supervise work at all levels and set clear objectives for the team
- Plan activities and allocate responsibilities to achieve an efficient operating model
- Manage budgets, analyze financial information, and monitor sales and profits
- Develop and implement a strategy to promote the hotel's services
- Communicate effectively with customers and address their complaints
- Deal with maintenance issues, staff shortages, and equipment problems
- Collaborate with external parties, such as suppliers and event planners
- Inspect facilities regularly and enforce health and safety standards
Requirements:
- Proven experience as Hotel Manager or relevant role in 4 or 5-star hotels
- Fluency in English; knowledge of other languages is an asset
- Understanding of hotel management best practices and relevant laws
- Working knowledge of MS Office and hotel management software
- Excellent customer service skills and business mindset
- Demonstrable aptitude in decision-making and problem-solving
- Reliable, able to multi-task, and work well under pressure
- Outstanding leadership skills and attention to detail
- Degree in Business Administration, Hotel/Hospitality Management, or relevant field
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