Travel Experience Manager

2 semanas atrás


Porto, Porto, Portugal Hostelworld Group Tempo inteiro
About Us

Hostelworld Group is a global online booking platform that inspires adventurous minds to meet the world and come back with life-changing stories.

We have over 13 million reviews across 17,800 hostels in more than 179 countries, making us the leading online hub for social travel. Our website operates in 19 different languages and our mobile app in 13 languages.

Location

This role is based in Portugal, with an office hub in Porto available for those who prefer a hybrid model. You will need to be able to commute to our office hub as required from time to time.

About the Role

We are seeking a dynamic Travel Experience Manager to join our team. In this role, you will own our CRM channel, responsible for coming up with new CRM campaigns, as well as operationally creating them and managing our CRM tool.

You will work closely with multiple stakeholders to understand their CRM needs and ensure that these needs are met through effective campaign management. Our CRM currently consists of email and push notifications, but may expand into other content types in the future.

Responsibilities
  • Work on the team that owns the performance and success of the CRM channel for bookings and new customer acquisition
  • Develop and execute new CRM campaigns to drive customer engagement and retention
  • Contribute to experimentation roadmap and constantly work on improving existing CRM campaigns through A/B testing
  • Manage the operational side of CRM, including building campaigns in Iterable or similar and ensuring that campaigns are executed flawlessly
  • Work closely with stakeholders from across the organization to understand their CRM needs and develop campaigns that meet those needs
  • Monitor campaign performance and adjust as necessary to ensure that campaign goals are met
  • Support ad-hoc and one-off campaigns (like Black Friday, Winter Deals etc) from the CRM perspective and take an active role on those projects
  • Contribute to the overall CRM roadmap and campaign management across all teams requirements
Requirements
  • 3+ years of experience managing CRM campaigns, preferably in a B2C environment
  • Strong product management skills and ability to manage multiple projects simultaneously
  • Previous experience with CRM reporting and A/B testing is preferred
  • Experience with Iterable, Braze or other CRM systems is preferred
What We Offer
  • Estimated salary: €60,000 - €80,000 per year
  • Competitive benefits package
  • Enhanced annual leave plus 3 wellbeing days per year
  • Paid family leave (maternity, paternity, surrogacy & adoption)
  • Agile working (plus a working from abroad policy)
  • Support for your ongoing growth and development
  • Inclusive people policies (sickness, menopause, compassionate and fertility leave)
  • A chance to give back to your local community with 5 paid volunteering days
Our Behaviours
  • We grow others by investing in their development and providing opportunities for growth
  • We master our area of expertise and continuously improve our skills
  • We collaborate effectively with others to achieve our goals
  • We adapt quickly to changing circumstances and prioritize our objectives
  • We deliver high-quality results while maintaining our values and behaviours


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