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Full Time Customer Support Specialist Position in Athens

1 semana atrás

São Mamede de Infesta, Porto, Portugal TN Portugal Tempo inteiro

About the Role

Company Overview

We are a leading provider of secure payments solutions, trusted by individuals and businesses across Europe.

We enable sustainable economic growth and provide high-quality customer service to our clients.

Job Requirements
  • Fluent German language skills (B2 level)
  • Strong focus on customer needs and ability to balance a customer-oriented and results-driven approach
  • Excellent communication, problem-solving and active listening skills
  • Able to multitask, prioritize and thrive in a fast-paced and target-driven environment
Responsibilities
  • Identify customers' needs to diagnose and resolve problems
  • Solve customer queries and concerns regarding the company's products as well as deliveries, returns, refunds
  • Use a multichannel approach to speak with customers (voice, email, social media)
  • Cross and upsell additional products
  • Handle calls from customers who have ordered or bought product/s
What We Offer
  • Full-time position
  • Competitive salary + bonus
  • Extra incentives and over-achievement bonus
  • Real growth opportunities to advance in your career
  • Relocation Package for candidates coming from abroad
  • Receive a bonus for referring your friends
  • Possibilities to grow inside the company