Operations Regional Director
3 semanas atrás
About Us
Indie Campers is a leading campervan marketplace, dedicated to making road trips accessible to everyone. Our digital approach and customer-centric orientation have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices. With over one million nights rented through our platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive range of road trip possibilities, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.
The Role
As the Operations Regional Director, you will lead our Central Europe operations regional team, responsible for executing regional processes and managing local depots and their teams. You will oversee daily operations to drive results on fleet availability, customer satisfaction, and operational efficiency. You will be part of the management team and report directly to the Chief Operations Officer.
Key Responsibilities
• Lead and supervise the regional team and local teams in your region
• Oversee day-to-day regional operations execution and actively manage the team to achieve results defined for the region
• Oversee the performance of local operations and ensure operating standards are followed and operational objectives are met
• Guarantee customer satisfaction and address customer feedback with utmost importance
• Coordinate with central teams to ensure processes are well defined and adapted to the regions
• Lead, coordinate, and deliver projects related to operational expansion within your region
• Responsible for P&L management of your region and operational cost of the service provided to the customer
Requirements
• Background in Business Management, Engineering, or similar education
• At least 10 years of total relevant experience
• Experience in strategic consulting or finance-related positions is a plus
• Proven experience in managing operational teams with P&L ownership and direct control over operational financial performance
• Proven track record in establishing operational standards and developing structured operations
• Proven track record in leading, managing, and developing high-performing teams
• Capacity to effectively communicate with all levels of the organisation
• Thrives under pressure and is able to coordinate the efforts of big teams
• Organized, analytical, and results-oriented
• Fluent in English with German or Italian being highly desirable
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