Business Process Consultant

Há 4 dias


Lisboa, Lisboa, Portugal Richemont Tempo inteiro

About the Company

The Richemont Group is a leading luxury goods company, owning prestigious Maisons recognized for their excellence in jewelry, watches, fashion, and accessories. As a family-spirited group, our central and regional functions pool their expertise to guide, support, and challenge our Maisons and businesses.

We help our Maisons and businesses thrive in new and existing markets while setting unparalleled standards for service and embedding sustainable practices across our operations.

About the Role

This position offers the opportunity to work on improving IT service management processes within the Richemont Group. As a Business Analyst, you will be responsible for gathering requirements from stakeholders, documenting processes, and providing recommendations to improve efficiency and alignment with global best practices.

Key Responsibilities:

  • Work with business and IT stakeholders to gather requirements for new and modified record producers and catalog items
  • Document full requirements, including form layout, fields, and workflows
  • Provide recommendations to improve processes and align with global best practices
  • Serve as a key connection between business and tech teams by translating technical concepts to business audiences and vice versa
  • Manage incoming requests for new record producers, catalog items, ITSM process modifications, and ServiceNow enhancements

Requirements

  • Strong understanding of ServiceNow platform capabilities, modules, and functionalities
  • Knowledge of ITSM processes, including Incident and Problem Management, Change Management, Configuration Management, and Request Management
  • Familiarity with Agile/Scrum methodologies and tools
  • Excellent communication skills, both written and verbal

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