
Post-Sales Operations and Strategy Manager
Há 2 dias
About Us
At Cloudflare, we realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that.
We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.
Role Summary
We're seeking a highly skilled and experienced Post-Sales Strategy & Operations Manager to join our Post-Sales Strategy & Operations team.
The successful candidate will partner closely with Customer Success, Professional Services, Technical Account Management and Customer Education leadership to develop and implement strategies to drive customer success, retention and revenue growth.
Key Responsibilities:
- Collaborate with cross-functional teams to design and implement strategies to drive customer success, retention and revenue growth.
- Optimize post-sales operational processes, including onboarding, delivery, and support, to ensure efficiency, scalability, and customer satisfaction.
- Develop and track key performance indicators (KPIs) to measure customer health, satisfaction, and retention, and inform data-driven decisions.
- Provide insights and recommendations to Customer Success leadership through reporting on renewals, business reviews, retention, and expansion metrics.
- BUILD DATA PACKS FOR QUARTERLY BUSINESS REVIEWS AND PLANNING AND PUBLISH THROUGH TABLEAU OR LOOKER DASHBOARDS.
- Document business processes.
- Support strategic initiatives and build presentations that provide actionable recommendations.
- Implement quarterly quota setting and compensation processes.
Requirements:
- Minimum 5+ years of experience in Sales/Business Operations or Technology Consulting.
- Demonstrated ability to influence at all levels of the organization.
- Proven self-starter with ability to function independently and in a timely manner.
- Strong analytical skills and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to prioritize tasks and meet deadlines.
- Experience working in a SaaS company is a plus.
- Experience supporting reporting and crediting initiatives for a sales department.
- Experience working with Salesforce, Gainsight and Boostup is a plus.
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