Quality Assurance Specialist
Há 1 mês
About the Role:
Sword Health is a pioneering platform dedicated to predicting, preventing, and treating pain. We're on a mission to free two billion people from suffering, and we're looking for a talented individual to join our team as a Quality Assurance Specialist.
As a key member of our team, you will play a pivotal role in ensuring the quality and reliability of our software products. With a passion for excellence and a keen eye for detail, you will collaborate with cross-functional teams to implement and execute robust testing strategies, driving the delivery of top-notch solutions.
Key Responsibilities:
- Work with the customer experience team to triage field complaints and identify opportunities to improve the experience;
- Conduct root cause analysis of field failures and verify through controlled experiments;
- Collaborate with engineering teams to develop and execute QA test plans that improve quality by design;
- Execute Beta testing in the field for Continuous Improvement and NPI programs;
- Own quality inspection and testing within SWORD's refurbishment center;
- Document key manufacturing test data requirements within our Quality Management System;
- Some travel may be required (15-25%).
Requirements:
- A bachelor's degree in a hardware or software engineering discipline;
- 3 years experience in an electronics company manufacturing at scale;
- Obsessed with quality and customer experience;
- Hands-on hacker with ability to design and build basic test fixtures using programmable kits such as Arduinos;
- Advanced DOE skills, capable of developing functional testing programs based on engineering / user requirements;
- Analytical thinker who can gather or create the information necessary to make data-driven quality and process improvements decisions;
- Naturally curious and methodical engineer capable of doing root-cause analysis of failure modes across hardware, electronics, and software.
Benefits:
We offer a comprehensive package of benefits, including health, dental, and vision insurance, equity shares, discretionary PTO plan, parental leave, 401(k), flexible working hours, remote-first company, paid company holidays, free digital therapist for you and your family, health insurance, meal allowance, and remote work allowance.
SWORD Health is an equal opportunities employer and complies with applicable Federal and State civil rights laws, offering a welcoming and inclusive work environment for all employees.
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