Porto Quality Assurance Specialist

2 semanas atrás


Porto, Porto, Portugal Cross Border Talents Tempo inteiro
Immerse Yourself in a Dynamic Quality Assurance Role

We are seeking an experienced Quality Assurance Specialist to join our team based in Porto, Portugal.

About Us

Cross Border Talents is a dynamic and multicultural organization that values innovation and collaboration. Our goal is to provide exceptional service delivery while ensuring the highest quality standards.

Your Key Responsibilities:
  • Monitor and assess interactions between our Customer Service Representatives and clients across various platforms.
  • Implement best-in-class Quality Assurance standards to ensure exceptional service delivery.
  • Identify potential risks, such as fraud or security issues, and recommend proactive solutions.
  • Collaborate closely with the Business Quality Analyst to provide insights that drive performance improvements.
  • Be a mentor and help train and develop Customer Service Representatives by identifying skill gaps.
Requirements:
  • Bachelors degree or equivalent experience.
  • Previous experience in call centers/BPOs is highly advantageous.
  • Solid understanding of Microsoft Office Suite and contact center trends.
  • Strong communication, analytical, and problem-solving skills.
What We Offer:
  • A competitive salary based on your skills and experience: □ 45,000 - 55,000 euros per year.
  • Professional development opportunities to grow and reach your full potential.
  • Exposure to exciting global client projects and participation in strategic decisions that shape our company's future.

Apply today to take the first step towards an exciting career opportunity with Cross Border Talents.



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