Quality Assurance Specialist in Porto, Portugal
4 semanas atrás
We are seeking a skilled Quality Assurance Specialist to join our dynamic team in Porto, Portugal. This is an exciting opportunity to work with a multilingual, creative, and inclusive team.
The ideal candidate will have a strong understanding of quality assurance principles and practices, as well as excellent analytical and problem-solving skills.
Responsibilities:
- Monitor and assess interactions between customer service representatives and clients across various platforms.
- Implement best-in-class quality assurance standards to ensure exceptional service delivery.
- Identify potential risks and recommend proactive solutions.
- Collaborate closely with the business quality analyst to provide insights that drive performance improvements.
- Develop and implement training programs to enhance the skills of customer service representatives.
- Participate in continuous improvement initiatives to optimize processes and ensure compliance with company policies.
Requirements:
- Candidates fluent in Greek and highly proficient in English.
- Bachelor's degree or equivalent experience.
- Previous experience in call centers/BPOs is highly advantageous.
- Solid understanding of Microsoft Office Suite and contact center trends.
- Certification in Six Sigma Yellow Belt is a plus.
- Strong communication, analytical, and problem-solving skills.
What We Offer:
- A competitive salary range of $50,000 - $65,000 per year, based on your skills and experience.
- Professional development opportunities to grow and reach your full potential.
- Exposure to exciting global client projects and participation in strategic decisions that shape our company's future.
- Enjoy working in the heart of Porto, a city that blends old-world charm with modern innovation.
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