Quality Assurance Specialist in Porto, Portugal

4 semanas atrás


Porto, Porto, Portugal Cross Border Talents Tempo inteiro

We are seeking a skilled Quality Assurance Specialist to join our dynamic team in Porto, Portugal. This is an exciting opportunity to work with a multilingual, creative, and inclusive team.

The ideal candidate will have a strong understanding of quality assurance principles and practices, as well as excellent analytical and problem-solving skills.

Responsibilities:

  • Monitor and assess interactions between customer service representatives and clients across various platforms.
  • Implement best-in-class quality assurance standards to ensure exceptional service delivery.
  • Identify potential risks and recommend proactive solutions.
  • Collaborate closely with the business quality analyst to provide insights that drive performance improvements.
  • Develop and implement training programs to enhance the skills of customer service representatives.
  • Participate in continuous improvement initiatives to optimize processes and ensure compliance with company policies.

Requirements:

  • Candidates fluent in Greek and highly proficient in English.
  • Bachelor's degree or equivalent experience.
  • Previous experience in call centers/BPOs is highly advantageous.
  • Solid understanding of Microsoft Office Suite and contact center trends.
  • Certification in Six Sigma Yellow Belt is a plus.
  • Strong communication, analytical, and problem-solving skills.

What We Offer:

  • A competitive salary range of $50,000 - $65,000 per year, based on your skills and experience.
  • Professional development opportunities to grow and reach your full potential.
  • Exposure to exciting global client projects and participation in strategic decisions that shape our company's future.
  • Enjoy working in the heart of Porto, a city that blends old-world charm with modern innovation.


  • Porto, Porto, Portugal Natixis in Portugal Tempo inteiro

    We are seeking a skilled Data Quality Assurance Specialist to join our team at Natixis in Portugal. As a key member of our data assurance team, you will be responsible for ensuring the accuracy and reliability of our IARD insurance data.This is a unique opportunity to work in a dynamic environment where you will have the chance to make a significant impact...


  • Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    Located in the heart of Porto, a city known for its rich history and stunning architecture, we are seeking an experienced Senior Quality Assurance Specialist to join our dynamic team at Cross Border Talents.As a key member of our quality assurance team, you will be responsible for monitoring and assessing interactions between our customer service...


  • Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    Company Overview: Buscojobs Portugal is a dynamic and multicultural team based in the vibrant city of Porto, known for its stunning architecture, world-class wine, and rich cultural heritage.Salary: A competitive salary based on your skills and experience, with an estimated range of €35,000 to €45,000 per year.Job Description: We are seeking a highly...


  • Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    Immerse Yourself in a Dynamic Quality Assurance RoleWe are seeking an experienced Quality Assurance Specialist to join our team based in Porto, Portugal.About UsCross Border Talents is a dynamic and multicultural organization that values innovation and collaboration. Our goal is to provide exceptional service delivery while ensuring the highest quality...


  • Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team in Porto. In this role, you will be responsible for analyzing complaints and satisfactions to improve the quality of service provided by the hotel group.The ideal candidate will have excellent written communication skills in Portuguese, English, and Spanish; French...


  • Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    About Our CompanyWe are a leading enterprise software solutions development company with over two decades of experience. Our team of over 1,000 colleagues across 19 international locations is passionate about digitization and driving innovation.What We OfferA competitive salary of €45,000 - €60,000 per year, depending on experienceFlexible working hours...

  • Quality Assurance Specialist

    3 semanas atrás


    Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    Company OverviewBuscojobs Portugal is a dynamic, multicultural company based in the heart of Porto, a city known for its stunning architecture, world-class wine, and rich cultural heritage.Salary: A competitive salary based on your skills and experience will be offered to the successful candidate.Job DescriptionWe are seeking a highly skilled Quality Analyst...


  • Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    We are seeking a diligent and detail-oriented Manufacturing Quality Assurance Specialist to join our team in Porto, Portugal. This role involves verifying quality documents and inspection reports, and ensuring supplied parts align with customer specifications.About the CompanyGeomiq is a London-based start-up dedicated to revolutionising conventional...


  • Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    Buscojobs Portugal is seeking a Quality Assurance Specialist to join our dynamic, multicultural team in Porto, Portugal. Located in the heart of this vibrant and historic city, we offer an exciting opportunity to take your career to the next level.About UsWe're a leading provider of quality services, committed to delivering exceptional results for our global...


  • Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    Job SummaryWe are seeking a skilled Logistics Quality Assurance Specialist to join our cross-functional and fast-moving agile product development team in Porto, Portugal.About the RoleAs a Logistics Quality Assurance Specialist, you will be responsible for ensuring the reliability, performance, and customer orientation of our logistics services. You will...


  • Porto, Porto, Portugal Smedia Tempo inteiro

    We are looking for a talented Senior Quality Assurance Specialist to enhance our software development lifecycle in Porto, Portugal.Our company, Eidosmedia, is a global leader in content management and digital publishing solutions. We provide innovative tools that help our clients maximize their operations through the application of modern technologies.As a...


  • Porto, Porto, Portugal Hays Portugal Tempo inteiro

    Your New Company A German Multinational in PortugalAbout the Role: We are seeking a skilled Technical Quality Assurance Specialist to join our innovative Tech Hub in Porto, Portugal. As a key member of our team, you will be responsible for developing and implementing comprehensive testing strategies for software quality, performance, and reliability.Key...


  • Porto, Porto, Portugal Natixis In Portugal Tempo inteiro

    About Natixis in PortugalNatixis in Portugal is a Centre of Expertise that transforms traditional banking by developing innovative solutions for Groupe BPCE worldwide. Based in Porto, the company has over 2,400 employees from more than 30 nationalities.Job DescriptionWe are seeking a Data Tester to validate and ensure the quality of IARD insurance data. The...


  • Porto, Porto, Portugal TD SYNNEX Portugal, Lda Tempo inteiro

    About TD SYNNEX Portugal, LdaWe are a leading IT distributor and solutions aggregator for the IT ecosystem with over 23,000 employees worldwide.Our company values diversity, equity, and inclusion, providing a great place to work for our employees, partners, and investors.Job Description: Software Quality Assurance SpecialistAs a Software Quality Assurance...


  • Porto, Porto, Portugal Swordhealth Tempo inteiro

    Software Quality Assurance SpecialistSword Health is a healthcare company dedicated to providing virtual and digital physical therapy. As a Quality Assurance Specialist, you will play a crucial role in ensuring the quality and regulatory compliance of our software-based medical devices. Your responsibilities will include developing and implementing quality...

  • Quality Assurance Engineer

    4 semanas atrás


    Porto, Porto, Portugal Teamviewer Gmbh Tempo inteiro

    Company OverviewTeamViewer GmbH is a leader in remote connectivity software. We harness cutting-edge technologies such as Augmented Reality and Artificial Intelligence to drive innovation and shape the future of digitalization.Job DescriptionWe are seeking an experienced Quality Assurance Engineer to join our team in Porto, Portugal. The ideal candidate will...

  • Quality Assurance Specialist

    3 semanas atrás


    Porto, Porto, Portugal Hostelworld Group Tempo inteiro

    Hostelworld Group: A Global Leader in Social TravelWe are a dynamic team of innovators, passionate about creating unforgettable experiences for our customers. As a Quality Assurance Specialist, you will play a crucial role in ensuring the excellence of our software and infrastructure, driving business growth through quality.


  • Porto, Porto, Portugal 25Friday Tempo inteiro

    Job Title: Quality Assurance SpecialistAbout the Role:We are seeking a skilled Quality Assurance Specialist to join our team at 25Friday. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our software products by developing and executing comprehensive test plans and test cases.Key Responsibilities:Develop and execute test...


  • Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    Job Overview: We are seeking a highly skilled Quality Assurance Specialist to join our team at Buscojobs Portugal.


  • Porto, Porto, Portugal Kcs It Tempo inteiro

    We're looking for a motivated and skilled individual to join our team as a Dedicated Quality Assurance Specialist. This role offers an exciting opportunity to work on various projects, collaborating with talented professionals in the field of Information Technology and Services.As a member of our team, you'll have the chance to develop your skills and...