Quality Assurance Specialist
Há 22 horas
We are seeking a highly skilled Quality Assurance Specialist to join our team in Porto. In this role, you will be responsible for analyzing complaints and satisfactions to improve the quality of service provided by the hotel group.
The ideal candidate will have excellent written communication skills in Portuguese, English, and Spanish; French is an important plus. Previous experience in hospitality, particularly in operations such as guest relations, concierge, or receptionist roles, is highly valued.
You will work closely with our teams to process data collected online and offline, presenting results to continually improve the service provided to the Customer. Your strong argumentation skills and comfort in conducting meetings will be essential in this role.
Occasional trips to Lisbon may be required. This opportunity offers the chance to work with Adecco for around 3 months, followed by the possibility of integrating with the client.
Key Responsibilities:- Analyze complaints and satisfactions to identify areas for improvement
- Process data collected online and offline
- Present results to teams to inform continuous service improvement
- Conduct meetings to discuss findings and recommendations
- Excellent written communication skills in Portuguese, English, and Spanish; French is an important plus
- Previous experience in hospitality, particularly in operations
- Strong argumentation skills
- Comfortable in conducting meetings
€30,000 - €40,000 per annum, depending on experience
About Buscojobs Portugal:Buscojobs Portugal is a leading recruitment agency dedicated to connecting top talent with exciting job opportunities. We pride ourselves on providing exceptional service and support to both candidates and clients.
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