Senior Quality Assurance Specialist in Porto, Portugal

Há 6 dias


Porto, Porto, Portugal Cross Border Talents Tempo inteiro

Located in the heart of Porto, a city known for its rich history and stunning architecture, we are seeking an experienced Senior Quality Assurance Specialist to join our dynamic team at Cross Border Talents.

As a key member of our quality assurance team, you will be responsible for monitoring and assessing interactions between our customer service representatives and clients across various platforms. You will also implement best-in-class quality assurance standards to ensure exceptional service delivery.

In this role, you will identify potential risks such as fraud or security issues and recommend proactive solutions. You will collaborate closely with our business quality analyst to provide insights that drive performance improvements and participate in continuous improvement initiatives to help optimize our processes.

We are looking for a candidate who is fluent in Greek and highly proficient in English. A bachelor's degree or equivalent experience is required, as well as previous experience in call centers/BPOs. A solid understanding of Microsoft Office Suite and contact center trends is also essential.

Certification in Six Sigma Yellow Belt is a plus, and strong communication, analytical, and problem-solving skills are necessary for success in this role.

We offer a competitive salary based on your skills and experience, which is estimated to be around €45,000 - €60,000 per year, depending on your qualifications and background.

You will also have the opportunity to work in a multilingual, creative, and inclusive team with a friendly atmosphere. Professional development opportunities are available to help you grow and reach your full potential, and you will have exposure to exciting global client projects and participation in strategic decisions that shape our company's future.



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