Customer Service Representative

2 meses atrás


Lisboa, Lisboa, Portugal Minacs Tempo inteiro

Unlock Your Potential as a Customer Service Representative

We're a global technology and services leader that powers the brands of the future. Our team is dedicated to helping well-known brands improve their businesses with technology and integrated solutions in over 70 countries.

As a Customer Service Representative, you will ensure that performance goals are met across all operations, fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Key Responsibilities:

  • Assist clients via inbound calls, chat, or email in the after-sales process by answering customers' inquiries and/or attending to potential requests.
  • Resolve product or service problems by clarifying the customer's complaints.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Give real-time, accurate information that empowers the customer to make decisions.
  • Listen to the customer's unique situation and acknowledge their needs.
  • Go beyond the customer's service expectations so they will remember and share their great experience.

What We Offer:

  • Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
  • Competitive salary and performance bonus.
  • Central location in Lisbon, Portugal.
  • Bring-a-friend (referral) bonus opportunities.
  • Full paid training on the company and the project you'll be working on.
  • Career development programs, specialized courses, and language classes.

We're an equal-opportunity employer, committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.



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