Business Process Improvement Manager
Há 4 dias
About Us
Navan Inc is a leading provider of travel services and technology solutions.
We are committed to delivering exceptional service and innovative solutions to our customers, and we are seeking a highly skilled and detail-oriented Business Process Improvement Manager to join our team.
As a Business Process Improvement Manager, you will play a critical role in optimizing business processes, driving automation, and enhancing process efficiency across travel operations.
This role requires strong analytical skills, process expertise, and collaboration with stakeholders across Product, Engineering, Service Delivery, and external vendors to ensure smooth and scalable operations.
Your focus will be on identifying automation opportunities, troubleshooting operational challenges, implementing process improvements, and maintaining high standards for service delivery.
The ideal candidate is highly detail-oriented, data-driven, solution-focused, and passionate about streamlining operational processes in a fast-paced environment.
Key Responsibilities
- Process Optimization: Identify automation opportunities within business processes and define detailed requirements for system improvements.
- Collaboration: Work directly with the Product & Engineering team and Third-Party Vendors to implement and maintain automation solutions.
- Improvement Implementation: Implement process improvements and maintain high standards for service delivery.
- Problem-Solving: Troubleshoot escalated issues within mid-office operations, identifying root causes and implementing solutions.
- Workload Management: Continuously assess workflows to eliminate bottlenecks and drive operational excellence.
- Teamwork: Act as a partner to Service Delivery, Product, Engineering, and external teams to drive process improvements.
- Knowledge Sharing: Act on and incorporate insights from frontline agents into automation and process refinement initiatives.
- Documentation: Develop training materials and process documentation to ensure seamless knowledge transfer across teams.
Requirements
- Experience: 5+ years of experience in travel operations, business process functions preferably within a TMC, OTA, or airline environment.
- Technical Skills: Strong understanding of GDS systems (Sabre, Amadeus preferred) and travel industry workflows, including booking, fulfillment, and reconciliation processes.
- Automation Tools: Experience working with automation tools, workflow management platforms, or AI-driven solutions is a plus.
- Analytical Skills: Ability to analyze complex workflows, identify inefficiencies, and develop practical solutions.
- Communication Skills: Excellent verbal and written communication skills to work effectively with internal and external partners.
- Stakeholder Management: Strong stakeholder management abilities, with a proven track record of cross-functional collaboration.
- Multitasking: Ability to multitask, prioritize, and manage competing projects in a dynamic environment.
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