Customer Service Agent

2 semanas atrás


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro
Job Description:

Our client, a leading provider of customer service solutions, is looking for a highly motivated Russian-speaking Customer Support Agent to join their team in Lisbon.

As a key member of the team, you will be responsible for delivering exceptional customer experiences, resolving complex issues, and maintaining accurate records of customer interactions.

About the Role:

  • Handle inbound calls and customer inquiries with professionalism and efficiency;
  • Provide timely and effective support to resolve customer service issues;
  • Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Troubleshoot using open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions;
  • Fluency in Russian (C2 Level or Native);
  • Good knowledge of English (B2/C1 level);
  • Typing Speed: 25 words per minute;
  • Availability to work in rotating shifts;
  • Previous experience or contact with clients;
  • Good listening and empathy skills;
  • Team spirit and flexibility.

Benefits:

  • Private health insurance after 6 months of contract signature;
  • Airport pick-up and administrative assistance with your registration in Portugal;
  • Reimbursement of your flight expenses;
  • Accommodation in one of our Client's company's shared apartments;
  • Free Portuguese lessons, sports activities, and much more


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