Customer Experience Order Fulfillment Manager
Há 7 dias
This Customer Service Order Management role is an excellent opportunity to join our dynamic team and contribute to delivering exceptional customer experiences. You will be responsible for managing customer orders from receipt to delivery, ensuring accurate records, and resolving billing issues.
About UsTeleperformance Portugal is committed to providing innovative customer experience solutions that meet the evolving needs of our clients and their customers. Our team is dedicated to excellence and strives to deliver outstanding results.
Key Responsibilities- Manage customer orders from receipt to delivery
- Maintain accurate records throughout the order entry process
- Collaborate with cross-functional teams to address customer concerns
To excel in this role, you should have:
- Minimum 2 years of experience in a customer-facing role
- Ability to analyze and improve processes
- Excellent communication and problem-solving skills
- Basic knowledge of ERP systems and software applications
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