Experienced UX Researcher for AI-Powered CX Solutions
1 dia atrás
About Sitel Corp.
Sitel Corp. is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We are the team behind the best experiences for over 750 of the world's leading and digital-first brands.
Job Summary
We are seeking an experienced UX Researcher to join our globally distributed AI department in the EMEA region, located in Lisbon, UTC+1 time zone. As a UX Researcher at Sitel Corp., you will play a crucial role in shaping the future of CX and driving the success of our GenAI-powered products by understanding the needs, behaviors, and pain points of our users.
Primary Responsibilities:
- Plan, design, and conduct qualitative and quantitative user research to understand user needs, behaviors, and motivations.
- Synthesize research findings into clear insights that help shape product and design decisions.
- Collaborate closely with product managers, designers, engineers, and other stakeholders to ensure research findings are translated into impactful solutions.
- Develop and maintain a deep understanding of our users by leveraging various research methods, such as interviews, usability testing, surveys, and ethnographic studies.
- Generate insights that both fuel ideation and evaluate designs.
- Advocate for user-centered design principles throughout the product development process.
- Lead workshops and ideation sessions with cross-functional teams to bring user perspectives to the forefront.
- Establish, implement and maintain best practices for UX research to ensure consistent, high-quality outcomes.
- Build and maintain a repository of user insights to help guide and educate other teams.
- Stay informed of emerging research trends, tools, and methods, particularly in the areas of AI and CX.
Requirements:
- 4+ years experience using both qualitative and quantitative research methodologies.
- Proven track record of successfully delivering impactful insights for digital products, preferably in a technology-driven environment.
- Exceptional written and verbal communication skills, with the ability to present research findings effectively to different audiences.
- Experience managing multiple priorities simultaneously without sacrificing quality or deadlines.
- Experience conducting research in complex problem spaces such as customer service or enterprise solutions.
Benefits:
- $90,000 estimated salary, attractive compensation package, and benefits.
- Professional growth opportunities in a dynamic, remote work environment.
- Collaborative team culture with opportunities for occasional travel for training and industry events.
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