Experienced UX Researcher for AI-Powered CX Solutions

1 dia atrás


Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

About Sitel Corp.

Sitel Corp. is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We are the team behind the best experiences for over 750 of the world's leading and digital-first brands.

Job Summary

We are seeking an experienced UX Researcher to join our globally distributed AI department in the EMEA region, located in Lisbon, UTC+1 time zone. As a UX Researcher at Sitel Corp., you will play a crucial role in shaping the future of CX and driving the success of our GenAI-powered products by understanding the needs, behaviors, and pain points of our users.

Primary Responsibilities:

  • Plan, design, and conduct qualitative and quantitative user research to understand user needs, behaviors, and motivations.
  • Synthesize research findings into clear insights that help shape product and design decisions.
  • Collaborate closely with product managers, designers, engineers, and other stakeholders to ensure research findings are translated into impactful solutions.
  • Develop and maintain a deep understanding of our users by leveraging various research methods, such as interviews, usability testing, surveys, and ethnographic studies.
  • Generate insights that both fuel ideation and evaluate designs.
  • Advocate for user-centered design principles throughout the product development process.
  • Lead workshops and ideation sessions with cross-functional teams to bring user perspectives to the forefront.
  • Establish, implement and maintain best practices for UX research to ensure consistent, high-quality outcomes.
  • Build and maintain a repository of user insights to help guide and educate other teams.
  • Stay informed of emerging research trends, tools, and methods, particularly in the areas of AI and CX.

Requirements:

  • 4+ years experience using both qualitative and quantitative research methodologies.
  • Proven track record of successfully delivering impactful insights for digital products, preferably in a technology-driven environment.
  • Exceptional written and verbal communication skills, with the ability to present research findings effectively to different audiences.
  • Experience managing multiple priorities simultaneously without sacrificing quality or deadlines.
  • Experience conducting research in complex problem spaces such as customer service or enterprise solutions.

Benefits:

  • $90,000 estimated salary, attractive compensation package, and benefits.
  • Professional growth opportunities in a dynamic, remote work environment.
  • Collaborative team culture with opportunities for occasional travel for training and industry events.

  • User Experience Researcher

    1 semana atrás


    Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Job SummaryWe are seeking a highly experienced UX Researcher to join our globally distributed AI department in the EMEA region. As a UX Researcher at Sitel Corp., you will play a crucial role in shaping the future of Customer Experience (CX) and driving the success of our GenAI-powered products by understanding user needs, behaviors, and pain points.Primary...

  • User Experience Designer

    1 semana atrás


    Lisboa, Lisboa, Portugal Sitel Tempo inteiro

    User Experience Designer - Driving CX Success with AI-Powered SolutionsWe are seeking a user-centric UX Researcher with a passion for exploring user insights and deep familiarity with AI-powered solutions to play a crucial role in shaping the future of customer experience and driving the success of our GenAI-powered products.Collaborating closely with...


  • Lisboa, Lisboa, Portugal Sitel Tempo inteiro

    Key Responsibilities:Conduct and lead research initiatives to inform user experience decisions and product direction.Collaborate closely with Design, Product, and Engineering teams to develop research strategies.Travel to site locations to run on-field research, as agreed with your manager.About the Role:We are seeking a user-centric UX Researcher with a...

  • Senior UX Researcher

    4 semanas atrás


    Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    Senior UX ResearcherWe are seeking a highly skilled Senior UX Researcher to join our team in Portugal. As a Senior UX Researcher, you will be responsible for conducting research and analysis to inform the design and creation of digital products and systems.Key Responsibilities:Plan, conduct, and analyze qualitative and quantitative research to understand...


  • Lisboa, Lisboa, Portugal Entrust Corporation Tempo inteiro

    About EntrustEntrust Corporation is a leading provider of AI-enabled security solutions. Our innovative platform offers scalable, identity-centric security offerings that help organizations safeguard their operations and protect their interactions in an interconnected world.The RoleWe are seeking a talented Software Engineer to join our team. As a Full-Stack...


  • Lisboa, Lisboa, Portugal Sap Tempo inteiro

    About the JobWe are seeking a highly skilled Senior Web Developer to join our innovative team and help develop a state-of-the-art AI product. This exciting opportunity will involve working on a new project that aims to build a solution utilizing Large Language Models to automate processes in the area of security and compliance.ResponsibilitiesDevelop user...

  • AI Solutions Architect

    4 semanas atrás


    Lisboa, Lisboa, Portugal Devoteam Tempo inteiro

    About DevoteamAt Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how our team of experts unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B....


  • Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Job Title: UX ResearcherJob Summary:At Sitel Corp., we are seeking a UX Researcher to join our team. As a UX Researcher, you will play a crucial role in shaping the future of customer experience by understanding user needs, behaviors, and pain points. You will work closely with cross-functional teams to develop research strategies that inform and inspire...


  • Lisboa, Lisboa, Portugal CI&T Tempo inteiro

    About CI&TWe partner with the world's most valuable brands to build digital solutions that transform businesses. With a 29-year track record of accelerating business impact through complete and scalable digital solutions, we unlock top-line growth, improve customer experience, and drive operational efficiency.Job SummaryWe are seeking a Senior UX Researcher...

  • Product Researcher

    4 semanas atrás


    Lisboa, Lisboa, Portugal Joom Tempo inteiro

    Product ResearcherJoom Marketplace is a global e-commerce platform that aims to make shopping easy and entertaining. We are looking for a skilled Product Researcher to join our team and contribute to the development of our products and services.Key Responsibilities:Conduct product research, including UX and CX, from setting research questions to preparing...


  • Lisboa, Lisboa, Portugal CI&T Tempo inteiro

    Job Summary: We are seeking a highly skilled Senior UX Researcher to join our team in Portugal. As a key member of our UX team, you will be responsible for conducting research and analysis to inform the design and creation of digital products and systems.Key Responsibilities:- Plan, conduct, and analyze qualitative and quantitative research to understand...

  • AI Solutions Architect

    3 semanas atrás


    Lisboa, Lisboa, Portugal Devoteam Tempo inteiro

    Transforming Technology for PeopleAt Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how our team of experts unlocks the future, creating a positive impact on the people and the world around us.Job DescriptionEnsure the quality of the end-to-end lifecycle of our AI solutions, from data...

  • UX Researcher

    2 semanas atrás


    Lisboa, Lisboa, Portugal iTRecruiter Tempo inteiro

    Key Responsibilities: Conduct thorough research to identify user needs and behaviors.Requirements: Strong analytical and problem-solving skills.About the Role: We are seeking a UX Researcher to join our team. The successful candidate will be responsible for conducting user research to inform design decisions.

  • AI Solutions Architect

    4 semanas atrás


    Lisboa, Lisboa, Portugal Devoteam Tempo inteiro

    Transform Technology with AIAt Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how our team of experts unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a...

  • Experienced UI/UX Designer

    2 semanas atrás


    Lisboa, Lisboa, Portugal Sterlington, Pllc Tempo inteiro

    Job Title: Experienced UI/UX DeveloperJob Type: Full-time, Independent ContractorLocation: 100% remote workingAbout the Role:Sterlington, Pllc is seeking an experienced UI/UX Developer to support our growing team. As a UI/UX Developer, you will collaborate with product managers, designers, and developers to create intuitive and engaging user...


  • Lisboa, Lisboa, Portugal Onfido Unipessoal LDA (PT) Tempo inteiro

    About the Role:We're seeking a skilled Software Engineer II to join our R&D team in building and scaling a cutting-edge suite of AI-powered identity verification solutions.Collaborate closely with cross-functional teams, including product designers, product managers, and engineers, to create seamless user experiences.Iterate on solutions through prototyping...

  • Senior UX Designer

    4 semanas atrás


    Lisboa, Lisboa, Portugal Vml South Africa Tempo inteiro

    Senior UX Designer OpportunityAt VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part...

  • Senior Backend Engineer

    3 semanas atrás


    Lisboa, Lisboa, Portugal Zerog - Ai In Aviation Tempo inteiro

    Unlock the Power of AI InnovationAt Zerog - Ai In Aviation, we're revolutionizing the aviation industry with cutting-edge AI technology. We're seeking a highly skilled Senior Backend Engineer - AI Innovation to join our team and help us shape the future of flight.About the RoleAs a Senior Backend Engineer, you'll be responsible for designing and implementing...

  • AI Software Engineer

    3 semanas atrás


    Lisboa, Lisboa, Portugal ALTERNATIVE LOANS EXPERIENCE TECHNOLOGIES IP Tempo inteiro

    Job Title: AI Software EngineerAbout the RoleAt ALTERNATIVE LOANS EXPERIENCE TECHNOLOGIES IP, we're seeking an experienced AI Software Engineer to join our team. As an AI Software Engineer, you will be responsible for designing and implementing advanced machine learning models to solve real-world financial & business problems. You'll work closely with data...


  • Lisboa, Lisboa, Portugal Pleez Tempo inteiro

    At Pleez, we are seeking a highly skilled Data Scientist to design and implement robust data processing pipelines that can handle multiple data streams in near real-time.Key ResponsibilitiesData Processing Pipelines: Design and develop efficient data processing pipelines to handle multiple data streams in near real-time, ensuring scalability and high...