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Technical Support Specialist
2 semanas atrás
About Us
Microsoft Corporation is a global technology leader that empowers every person and organization on the planet to achieve more. With over 17,000 employees worldwide, our mission is to deliver innovative products and services that meet the evolving needs of individuals, businesses, and communities.
Job Summary
We are seeking a highly skilled Senior Technical Support Engineer to join our Customer Service & Support (CSS) organization. As a key member of our team, you will own, troubleshoot, and solve complex customer technical issues, acting as an advisor to customers and collaborating with cross-functional teams to drive resolution.
Responsibilities
- Response and Resolution: Investigate and resolve complex customer technical issues through effective troubleshooting and problem-solving skills.
- Readiness: Develop and lead readiness programs, share knowledge through technical coaching and mentoring, and deepen your technical and professional proficiency to enable you to resolve complex customer issues.
- Product/Process Improvement: Engage with Microsoft Engineering/Supportability teams to investigate potential product defects, develop automation techniques, and create diagnostic tools driving Microsoft product improvements.
Requirements
- Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
- Knowledge of container technology and fluency in Kubernetes
- Experience with Core Linux administration (boot process, file systems, network device and protocol configuration)
- Understanding of the Networking OSI model and related concepts
Benefits
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
About Microsoft
At Microsoft, we are committed to creating a culture of inclusion where everyone can thrive at work and beyond. We value respect, integrity, and accountability and strive to empower every person and organization on the planet to achieve more.
