Technical Support Specialist
Há 4 dias
Are you passionate about providing excellent customer service and resolving technical issues? Do you speak Italian fluently and have a strong understanding of technical concepts?
About the JobWe are seeking an experienced Technical Support Specialist to join our team at Randstad II - Prestação de Serviços, Limitada. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients via various communication channels.
Responsibilities- Respond to customer inquiries and resolve technical issues promptly and professionally;
- Provide pre-sales, general inquiries, and technical support via phone, email, chat, social media, and messaging channels;
- Maintain a consistent brand voice in both private and public interactions;
- Escalate complex issues to higher support tiers as needed;
- Collaborate with technicians to resolve help tickets efficiently;
- Manage an individual ticket queue and follow management direction;
- Work flexible hours, including evenings, weekends, and holidays;
- Proficient in Italian and English, both oral and written;
- Previous experience in a call center environment (preferred);
- High school diploma or equivalent; higher education degree (a plus);
- Knowledge of technical troubleshooting methods (a bonus).
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