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Hotel Operations Assistant

1 semana atrás


Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

**Job Description**

We are looking for a talented Customer Support Consultant to join our team. As a customer support expert, you will be responsible for delivering exceptional customer experiences and resolving client queries efficiently.

**Key Responsibilities:**

  • Provide high-quality assistance to clients, resolving their queries through excellent communication skills.
  • Identify issues quickly and troubleshoot problems while showing empathy and patience throughout the process.
  • Meet daily and weekly engagement metrics with a goal to achieve set targets for customer satisfaction and retention.

**Requirements:**

  • Fluency in German and English.
  • 2+ years' experience in a service-oriented, technical, or customer support role.
  • Technical proficiency in working on different systems (training will be provided).
  • Hotel (front desk/reservations) and/or hospitality experience.