Order Management and Customer Support Coordinator
Há 7 dias
We are looking for a highly skilled Customer Service Order Management professional to join our team at Teleperformance Portugal. As a key member of our Customer Care department, you will be responsible for receiving and distributing incoming customer orders, communicating order entry and fulfillment issues, and maintaining data integrity during the order entry process.
Your Key Responsibilities:
- Ensuring timely and accurate processing of customer orders;
- Coordinating with Sales and Customer Experience teams to resolve order-related issues;
- Maintaining accurate records and data entry;
- Providing exceptional customer service and resolving complex customer complaints;
- Collaborating with internal teams to improve processes and increase efficiency;
- Identifying opportunities for process improvements and implementing changes;
- Supporting colleagues as needed to ensure seamless service delivery;
- Fulfilling internal holds related to customer credits.
What You'll Need:
- At least 2 years of experience in a customer-facing role;
- Excellent written communication skills in English;
- Strong problem-solving skills and attention to detail;
- Ability to multitask and work effectively in a fast-paced environment;
- Basic Excel skills.
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