Order Management Associate

Há 7 dias


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Are you a detail-oriented individual with excellent communication skills? We're seeking an Order Management Associate - Customer Service to join our team at Teleperformance Portugal As a key member of our operations team, you'll be responsible for managing customer orders and providing exceptional service to our clients.

Job Description

As an Order Management Associate - Customer Service, you'll be responsible for:

  • Receiving and distributing incoming customer orders
  • Communicating order entry and fulfillment issues with Sales and Customer Experience members
  • Maintaining accurate records during the order entry process
  • Handling order management from entry to delivery and resolving complex customer billing issues
Requirements
  • Minimum 2 years of experience in a customer service role
  • Proven track record driving process improvement initiatives
  • Experience working with ERP systems (Oracle, Agile, Salesforce preferred)
  • Excellent written communication skills in English
  • Strong analytical and problem-solving skills

We're proud to be one of the 25 best companies to work for in Europe, as recognized by the Great Place to Work Institute. Join us at Teleperformance Portugal and become part of a dynamic team that's passionate about delivering exceptional service



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