Order Management Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

**Job Requirements and Qualifications**

We are seeking a highly skilled Customer Care Representative to join our team. The ideal candidate will have previous experience in Customer Service roles in commercial companies, preferably multinational.

Responsibilities:

  • Handle customer orders with possible input into SAP and/or resolution of issues related to electronic orders.
  • Manage Work Orders submitted through Service Max and integrate them in SAP.
  • Issue and check invoices in electronic format with possible resolution of anomalies.
  • Provide customer support and assistance to the sales force to ensure full satisfaction of external and internal customer requests.
  • Complaints management by registering all Service Complaints in Sales Cloud and ensuring correct processing.

Requirements:

  • Good level of English (ideally B2 or above) and good reading comprehension skills.
  • Fluent knowledge and use of SAP required; use of EDI preferred.
  • Excellent knowledge of Excel required (pivot tables, 'Vlookup' function).
  • Aptitude for using advanced IT tools.
  • Ability to relate to customers and colleagues and handle complaints and urgent requests.
  • Aptitude for teamwork and ability to withstand stress.


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