Italian Customer Advisor for Abbott Diabetes Care

3 semanas atrás

Lisboa, Lisboa, Portugal Sitel Tempo inteiro

Contribute to Healthcare and Well-being

Are you an Italian native or fluent in English with strong communication skills? Do you want to work in a multicultural environment in sunny Portugal? We have the perfect opportunity for you.

Your future project: join our Italian Customer Support team.

Abbott Diabetes Care creates breakthrough products that help people lead healthier lives. As a customer service specialist, your daily responsibilities will include:

  • Provide first contact resolutions to customer queries regarding Freestyle Libre and other glucose meter devices
  • Offer specialized customer support through written and phone communication
  • Provide information regarding purchasing procedures, orders' tracking, and deliveries
  • Build meaningful relationships with customers, answering their questions in a courteous, friendly, and professional manner
  • Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
  • Create amazing customer experiences that people value and we are proud of
  • Be responsible for following the direction of management and providing feedback

To succeed in the role, you will need to have:

  • Native or proficient level of Italian (C2)
  • Intermediate level of English (at least B2) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
  • Analytical and problem-solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator, and problem solver
  • High-speed internet access and appropriate conditions for remote work
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to sunny Portugal

Benefits

  • Signing bonus
  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture

Grow with FoundeverTM

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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