Customer Experience Coordinator

Há 3 dias


Porto, Porto, Portugal Adidas Tempo inteiro

We are looking for a Customer Experience Coordinator to join our Global Operations team at adidas. As a key member of our team, you will be responsible for delivering excellent customer experiences and ensuring seamless support and administration services to internal customers (employees) across Europe.

Your main objectives will be to ensure compliance, customer satisfaction, process efficiencies, and cost savings by handling travel cost requests, approving expenses, and addressing any queries related to business travels and expenses.

This role offers an exciting opportunity to work in a fast-paced and dynamic environment, where you'll be part of a close-knit team in our GBS within the Porto location. As a Customer Experience Coordinator, your responsibilities will include:

  • Coordinating and implementing process improvements and changes to enhance customer experiences
  • Providing expert support and guidance to business and teams on process and system-related questions
  • Delivering timely and accurate responses to standard inquiries & support through ticket service or via phone
  • Ensuring seamless communication and information flow to employees on Travel, Expenses, and Event topics
  • Securing data completeness & correctness within our software for compliance and follow-up taxation purposes
  • Executing assigned tasks and issues according to defined processes, timetables, and service levels in compliance with tariff and work agreements
  • Monitoring compliance metrics to assess the effectiveness of procurement compliance initiatives and identify areas for improvement

To succeed in this role, you'll need:

  • Fluency in English and German+
  • At least 4 years of experience in customer service/helpdesk
  • University degree or relevant experience
  • Familiarity with SAP Ariba and Concur (desirable)
  • Previous experience in a Shared Service environment (desirable)

In return, we offer a competitive benefits package, including:

  • Competitive base salary and annual bonus
  • Private health insurance and on-site doctor
  • Flexible working hours and hybrid work policy
  • Sports and work-life balance incentives
  • Opportunities for upskilling and internal growth
  • Diverse and inclusive work environment
  • Modern office space and facilities


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