Senior Team Lead Offline Operations Specialist
4 semanas atrás
We are seeking a highly experienced Senior Team Lead to lead and grow our Offline Operations & Customer Service team for Europe. The successful candidate will be responsible for ensuring seamless day-to-day execution across multiple markets, leading offline customer service teams, and coordinating operational activities of team leads.
Key Responsibilities:- Lead and grow Offline Operations & Customer Service team for Europe
- Ensure seamless day-to-day execution across multiple markets
- Lead offline customer service teams
- Coordinate operational activities of team leads
- Monitor, assess, and enhance offline operations and service performance
- Drive process improvements in collaboration with global teams
- Manage relationships with external contact centers
- Analyze contact center metrics to implement quality improvements
- Significant experience in managing retail operations, ideally within e-commerce, logistics, or a dynamic, fast-paced environment
- Strong track record of leading and coordinating cross-functional teams across multiple markets
- Highly analytical, skilled in monitoring key performance metrics and driving process improvements
- Excellent leadership skills, with the ability to mentor and develop team leads
- Fluent in English; additional language skills (such as German, Portuguese, or Spanish) would be a strong asset
- A unique opportunity to contribute to impactful projects and gain valuable experience during a defined period of maternity cover
- The chance to work on exciting and challenging initiatives, both independently and as part of a dedicated, international team
- Responsibility and decision-making authority from day one—you'll have the opportunity to make a real impact with fresh, innovative ideas
- Exposure to industry experts and the opportunity to expand your skills and professional network during your time with us
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