Senior Team Lead Offline Operations Manager

4 semanas atrás

Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiro
Lead Offline Operations Team

We are seeking a highly skilled and experienced Senior Team Lead to lead our Offline Operations team in Europe. As a key member of our leadership team, you will be responsible for ensuring seamless day-to-day execution across multiple markets.

Key Responsibilities:
  • Lead and grow the Offline Operations team, driving process improvements and enhancing operational efficiency and service quality.
  • Monitor, assess, and enhance offline operations and service performance, driving improvements across all teams.
  • Conduct regular performance reviews for retailer accounts with internal and external stakeholders.
  • Drive process improvements in collaboration with global teams, ensuring best practices are adopted.
  • Manage relationships with external contact centers, improving service standards and operational efficiency.
  • Analyze contact center metrics to implement quality improvements and develop further services.
  • Lead training initiatives to align team efforts with brand standards and ensure consistent product knowledge.
Requirements:
  • Significant experience in managing retail operations, ideally within e-commerce, logistics, or a dynamic, fast-paced environment.
  • Strong track record of leading and coordinating cross-functional teams across multiple markets, ensuring seamless operational execution.
  • Highly analytical, skilled in monitoring key performance metrics and driving process improvements to enhance operational efficiency and service quality.
  • Excellent leadership skills, with the ability to mentor and develop team leads while driving a high-performance culture.
  • Proactive, hands-on, and able to solve complex operational challenges by implementing creative and scalable solutions.
  • Fluent in English; additional language skills (such as German, Portuguese, or Spanish) would be a strong asset.
What We Offer:
  • A unique opportunity to contribute to impactful projects and gain valuable experience during a defined period of maternity cover.
  • The chance to work on exciting and challenging initiatives, both independently and as part of a dedicated, international team.
  • Responsibility and decision-making authority from day one—you'll have the opportunity to make a real impact with fresh, innovative ideas.
  • Exposure to industry experts and the opportunity to expand your skills and professional network during your time with us.

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