Senior Operations Manager
2 semanas atrás
Key Responsibilities:
- Lead and grow the Offline Operations & Customer Service team for Europe, ensuring seamless day-to-day execution across multiple markets.
- Develop and implement strategies to improve operational efficiency and service quality.
- Collaborate with global teams to drive process improvements and ensure best practices are adopted.
- Analyze contact center metrics to identify areas for improvement and develop solutions.
- Manage relationships with external contact centers and improve service standards.
- Lead training initiatives to align team efforts with brand standards and ensure consistent product knowledge.
About the Role:
- Experience in managing retail operations, ideally within e-commerce, logistics, or a dynamic, fast-paced environment.
- Strong track record of leading and coordinating cross-functional teams across multiple markets.
- Highly analytical, skilled in monitoring key performance metrics and driving process improvements.
- Excellent leadership skills, with the ability to mentor and develop team leads.
- Proactive, hands-on, and able to solve complex operational challenges.
What We Offer:
- A combination of personal and company growth to accelerate your career.
- The chance to work on exciting and challenging projects.
- Responsibility and decision-making authority from day one.
- The opportunity to work and learn from experts in diverse fields.
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