Senior Operations Manager

Há 1 mês


Lisboa, Lisboa, Portugal Capgemini Engineering Tempo inteiro

Join Capgemini Engineering, a leading technology company, and take on the challenge of optimizing operations and processes within our organization.

As a Senior Operations Manager, you will be responsible for overseeing and improving the execution of projects, leveraging your expertise in project management, process flow design, and continuous improvement methodologies.

Key Responsibilities:

  • Monitor and analyze operational activities and processes
  • Identify and implement operational improvements
  • Ensure control and verification of implemented improvements
  • Systematize information with detailed analysis of constraints
  • Produce reporting on activity

Requirements:

  • 2+ years of experience in Project Management
  • Degree in IT or similar
  • Experience and knowledge of Continuous Improvement
  • Experience and knowledge of BPO
  • Good Communication skills
  • Continuous Improvement experience in Process Flow Design

Preferred Qualifications:

  • Experience in Telecommunications
  • Experience in Contact Center
  • Experience in using Visio
  • Proficiency in English C1

What We Offer:

  • Private medical care
  • Referral bonuses for recommending friends to Capgemini
  • Offices in great locations
  • Participation in international projects
  • Integration in a multinational company
  • Career Evolution

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