Help Desk Professional
Há 2 dias
We're seeking a Help Desk Professional to join our team at TN Portugal. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving technical issues in a timely and efficient manner.
About the Role:- Provide technical support via phone, email, or chat to customers experiencing issues with our products or services.
- Analyze complex problems and develop creative solutions to resolve customer concerns.
- Collaborate with internal stakeholders to ensure seamless issue resolution and prevent recurrence.
- Contribute to knowledge base development and share best practices with colleagues to improve overall customer experience.
Key Qualifications:
- High school diploma or equivalent required; degree in computer science, engineering, or related field preferred.
- Minimum 1 year of help desk experience in a similar industry or role.
- Excellent communication, problem-solving, and analytical skills.
- Familiarity with CRM software, ticketing systems, and other IT tools.
What We Offer:
- A dynamic and supportive work environment that encourages professional growth and development.
- A comprehensive benefits package including health insurance, paid time off, and opportunities for advancement.
- Ongoing training and development programs to enhance technical and soft skills.
- A collaborative team culture that values diversity, inclusion, and employee well-being.
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