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Global Client Relations Representative
1 semana atrás
We are seeking a skilled and motivated individual to join our team as a Customer Service Representative in Portugal (Remote). In this role, you will play a key part in ensuring performance goals are met across all operations and fulfilling client expectations related to operational excellence, quality, efficiency, and customer journey improvement.
Key Responsibilities
This role involves managing supplier invoices, answering suppliers through outgoing and incoming calls and emails, evaluating the need for escalation, and putting suppliers in contact with the client when necessary. Additionally, you will be expected to ensure end-to-end delivery of cases and work autonomously. To succeed in this position, you will require strong analytical and problem-solving skills, proficiency in Excel, good communication skills, and fluency in English (B2) and French (written and oral).
