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Operations Efficiency Specialist
1 semana atrás
**Job Overview**
Amazon's last-mile delivery operation is a dynamic and evolving entity, driven by the pursuit of excellence in customer satisfaction and operational efficiency. As an Operations Efficiency Specialist, you will play a pivotal role in streamlining and elevating our processes to meet the ever-growing demands of a rapidly changing market.
**Key Responsibilities**
- Plan and implement continuous improvement initiatives to innovate the driver experience and enhance process efficiency.
- Audit processes for compliance and work to close any gaps, ensuring seamless execution across all operations.
- Analyze feedback and use data to drive process improvements at the site, fostering a culture of collaboration and innovation.
- Work with station management and other stakeholders to identify and resolve process-related issues, promoting a proactive approach to problem-solving.
**A Day in the Life**
As an Operations Efficiency Specialist, you will be at the forefront of making Amazon's logistics better, focusing on safety, productivity, and quality. Your day will involve running observations and audits to identify areas for enhancement, recommending changes, and implementing new processes using your project management and stakeholder management skills.
**About the Team**
Amazon Logistics handles 'last mile' delivery duties in partnership with third-party distribution businesses, leveraging creative thinking and continuous improvement initiatives to deliver millions of physical products to our customers. Our goal is to provide a smooth delivery experience, rolling out global delivery solutions for our newest concepts, such as Amazon Fresh, Prime Now, and Amazon Restaurants.
We are a people-focused and supportive team, particularly as many of our associates work through the night. We focus on operations, with 24/7 shifts in most of our locations, while our 'on the road' people work with Amazon Flex, a network of delivery contractors.
**Minimum Qualifications**
A degree in business, supply chain, transportation, economics, or a technical field is required.
