Client Advisor

4 semanas atrás


Lisboa, Lisboa, Portugal Diesel Tempo inteiro
Job Title: Client Advisor

At Diesel, we're seeking a skilled and passionate Client Advisor to join our team. As a Client Advisor, you will be responsible for delivering exceptional customer experiences, driving sales, and building strong relationships with our clients.

Key Responsibilities:

  • Act as a trusted advisor to clients, understanding their needs and preferences.
  • Provide personalized service, ensuring a seamless and enjoyable shopping experience.
  • Develop and maintain a deep understanding of our products, including premium denim and Diesel's brand culture.
  • Drive sales by identifying opportunities to upsell and cross-sell.
  • Collaborate with colleagues to achieve sales targets and KPIs.
  • Manage payment operations, including returns, refunds, and remote sales.
  • Ensure the shop floor and visual displays meet high standards.
  • Contribute to a secure and theft-free environment.
  • Stay up-to-date with new fashion trends and competitors.

Requirements:

  • Previous experience in sales roles, preferably in luxury fashion or retail.
  • Passionate about retail, customer service, and commercial mindset.
  • Excellent knowledge of the luxury sector and product sensibilities.
  • Strong communication skills.
  • Willingness to grow in the organization and adapt to new ways of working.
  • Fluent in English and Spanish, with knowledge of a third language a plus.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for development and growth within the Diesel and OTB group.
  • A generous employee discount on Diesel and OTB group brands.
  • A dynamic and inclusive work environment.

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