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Enterprise Solutions Specialist
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The Enterprise Customer Success Manager APAC is a strategic position at Canonical, focusing on reducing risk and churn, facilitating adoption, and supporting expansion within existing accounts. This role requires developing trust with assigned customers and providing them with an exceptional experience navigating Canonical's offerings.
Customer Success Managers are responsible for understanding customer objectives, aligning expectations, and suggesting additional services or product capacity to increase loyalty and alleviate pain points. They work closely with cross-functional teams to deliver engagement plans that fulfill customer objectives.
This role involves coordinating complex projects, collaborating with Sales, Field Engineering, and Support, and managing a portfolio of customers in a specific geographic region. The ideal candidate will have a strong relation to IT, exposure to projects related to Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT, and excellent presentation skills.
