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Telecommunication Quality Expert
1 semana atrás
Eugenia Talent is a global corporation that provides IT and consultancy services by outsourcing for various industries.
We are seeking a Telecommunication Quality Expert to join our team in Lisbon.
The ideal candidate will have experience in quality or call center environments and possess excellent communication skills in both Dutch and English.
The selected candidate will be responsible for monitoring calls, chats, and emails to ensure quality and consistency of processes, working with the training team to monitor compliance according to company policies, and making suggested modifications.
Key Responsibilities- Conduct assessments to ensure adherence to customer criteria.
- Recognize trends, implement data studies, and act accordingly.
- Leverage a project-based approach to work.
- Manage and analyze large amounts of data from multiple sources.
- Create reports for stakeholders.
- Communicate with management to reduce inefficiencies.
- Monitor calls, chats, and emails to ensure quality and consistency of processes.
