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Customer Support Expert for Sports Sector

1 semana atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

**About Cross Border Talents**

We are a leading provider of innovative solutions in the sports sector, seeking an experienced Cross Border Talents' Support Representative to join our team. This role offers a unique opportunity to work with clients from diverse backgrounds and contribute to their success.

**Key Responsibilities**

  • Provide exceptional customer support via phone, chat, email, and social media
  • Resolve account setup, verification, login issues, financial queries, and technical concerns efficiently
  • Serve as a trusted advisor, particularly for clients in the sports sector, offering tailored solutions and expert guidance
  • Respond promptly to customer inquiries, feedback, and issues, ensuring seamless communication
  • Foster strong client relationships through clear, effective communication and adaptability
  • Ensure service excellence while adhering to company policies and procedures
  • Propose process enhancements to improve the overall customer experience and drive business growth

**Requirements**

  • Fluent in Dutch (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Portuguese Residency Card
  • 0-1 year experience in customer support, preferably in the sports sector
  • Strong leadership, analytical, and communication skills, with a passion for delivering exceptional results
  • Eagerness to learn and grow within the company

**Why Choose Us**

  • Competitive compensation package that values your skills and expertise
  • Performance bonus scheme recognizing your achievements and contributions
  • Meal allowance covering your daily meals and transportation support for commuting costs
  • Comprehensive health and life insurance protecting your well-being
  • Remote work options providing flexibility and work-life balance