Global Customer Care Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Talingual Limited. Tempo inteiro

We are looking for a fluent GERMAN speaker to join our team as a Global Customer Care Specialist. This exciting opportunity is based in Lisbon, Portugal, and offers a unique chance to work in an international environment.

About the Role

As a Customer Travel Advisor, you will represent a leading online marketplace for travel accommodation and experiences. Your primary responsibility will be to respond to incoming queries from users via phone and email, providing excellent customer care and support.

Responsibilities
  • Respond to user inquiries on various topics, including accommodation, prices, reservation completion/amendment, and review queries.
  • Utilize your exceptional communication skills in both GERMAN and English to provide accurate and helpful responses.
  • Maintain a high level of customer satisfaction through effective issue resolution and timely response.
Requirements
  • Florent GERMAN language skills with excellent written and verbal proficiency.
  • Prior experience in a customer service role, preferably in the hospitality or travel industry.
  • Ability to multitask and adapt to changing situations.
  • Eagerness to learn and develop new skills.
Benefits
  • A comprehensive relocation package, including flight reimbursement and accommodation allowance for the first 3 months.
  • Daily meal vouchers, private healthcare & dental insurance, employee discounts, and flexible working hours.
  • Internal training and career progression opportunities, as well as external activities and events.

Talingual Limited is a specialist multilingual recruitment agency dedicated to finding language talent for our clients across Europe, the Middle East, Africa, and Asia. We pride ourselves on working closely with our candidates to ensure they are well-informed and prepared to transition into their new roles.



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