Global Customer Care Specialist

Há 3 dias


Lisboa, Lisboa, Portugal SmartRecruitments Tempo inteiro

We are a dynamic recruitment company that connects talented individuals with leading companies worldwide. Our goal is to deliver exceptional recruitment solutions and drive business success in various industries.

Job Description

We are seeking an experienced Global Customer Care Specialist who is fluent in Italian and possesses excellent communication skills to join our team. As a key member of our customer care team, you will be responsible for delivering exceptional customer service and supporting the growth of our client's business.

The ideal candidate will have strong problem-solving abilities, be proficient in English, and possess basic computer knowledge. If you're a motivated individual looking to advance your career, we encourage you to apply.

Main Responsibilities
  • Communicate effectively with customers via phone, chat, and email in Italian.
  • Monitor and resolve cases efficiently to ensure quick resolution.
  • Maintain high customer satisfaction levels while representing the client's brand.
  • Develop and sustain strong relationships with partners, demonstrating empathy and professionalism.
  • Work towards achieving targets set by both the client and SmartRecruitments.
Requirements
  • Fluency in Italian.
  • Proficient English communication skills.
  • Strong communication, interpersonal, and problem-solving abilities.
  • Basic computer knowledge and technical skills.
  • Able to multitask effectively.
  • Team-oriented with the ability to thrive in a fast-paced environment.
Benefits
  • Comprehensive relocation support to Lisbon.
  • Competitive monthly salary.
  • Health benefits and various other discounts.
  • Full training provided by certified instructors.
  • Opportunities for career advancement and professional development.
  • Remote work - Equipment provided by the company.

You will be giving your consent for your CV details to be shared directly with our client for the purpose of recruitment.



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