Support Specialist
Há 4 dias
This Customer Support Specialist role at TN Portugal is an exciting opportunity for a motivated and linguistically skilled individual. As an Italian speaker, you will be responsible for interacting with customers, understanding their needs, and providing solutions. Your strong communication skills will enable you to effectively resolve issues and provide exceptional support.
Job Description
As a key member of our team, your primary responsibilities will include:
- Maintaining regular contact with customers who require assistance or have resumed previous interactions.
- Verifying customer requirements and confirming company information to ensure accurate resolution.
- Coordinating with suppliers to resolve customer queries.
Skills and Qualifications
To excel in this role, you should possess:
- Native or fluent Italian language skills.
- Fluent English language skills.
- Prior experience in a contact center environment (desired but not required).
What We Offer
As a valued member of our team, you can expect a comprehensive compensation package including a direct contract with the client, a competitive base salary, a bonus structure linked to performance, and various benefits such as meal and transport allowances, and office facilities located in Parque das Nações, Lisbon.
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