Hospitality Operations Coordinator
2 semanas atrás
About Blueground
Blueground is a leading hospitality company that provides exceptional living experiences for its guests. With a presence in 32 cities across the globe, our team of over 1,000 members strives to make every guest feel at home.
We believe that time is our most valuable resource, and we're committed to excellence in everything we do. Our core values - Care, Transparency, and Time - guide our approach to delivering outstanding customer service.
As a Client Experience Coordinator, you'll be an integral part of our centralized client experience department, working closely with internal and external stakeholders to ensure seamless operations and excellent customer experiences.
Responsibilities:
- Receive and resolve complex guest inquiries in a timely and professional manner.
- Schedule and coordinate with internal and external business partners to ensure operational excellence in Blueground properties.
- Liaise across functions to identify and address customer support issues, implementing process improvements to enhance the overall customer experience.
- Maintain strong relationships with business stakeholders and plan daily routes for operations associates based on task assignments and customer needs.
Requirements:
- Minimum 2-3 years of experience in back office operations or customer service roles.
- Fluent English and French language skills.
- Computer literacy and excellent communication skills.
- Able to maintain professional relationships with customers and business partners.
- Problem-solving attitude and flexibility to work weekends and adjust schedules as needed.
What We Offer:
- Competitive salary: €40,000 per annum.
- Annual performance bonus.
- Blueground Stock Option Plan.
- Flexible paid time off.
- Group Health Insurance program.
- Enhanced parental leave.
- Dynamic working environment with talented people.
- Flexible work environment through our Blueground Nomads employee mobility program.
- Complimentary accommodation in Blueground locations.
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