Logistics Coordinator
4 semanas atrás
About the Role:
The Customer Care Specialist - Sea Logistics is responsible for import, export, and LCL shipments. This role involves supporting customers by providing helpful information, answering questions, and responding to complaints. Additionally, the successful candidate will coordinate the transport and take care of the administration.
Key Responsibilities:
• Handle customer requests and complaints
• Manage a variety of export/import and LCL shipments
• Regularly contact customers to define best practices and offer advice as needed
• Provide customers with quotes in collaboration with the manager or responsible person
• Inform customers correctly and in time about the course of the shipment
• Follow the shipment from the customer until the port of departure/arrival
• Signal or correct mistakes and resolve issues, ambiguities, and incompleteness escalated by employees
• Optimize operational and administrative processes for more efficiency within the department
Requirements:
• Experience in freight forwarding, preferably Sea Logistics
• High level of attention to detail
• Ability to manage time and deal with uncertainty
• Customer-driven
• Good communication and conflict management skills
• Fluency in Portuguese
About Kuehne + Nagel:
We are offering a challenging position with a competitive salary and opportunities for further development within our company.
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