Consumer Engagement Services Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro
Position Overview

Nestlé Business Services (NBS) is a dynamic team of professionals passionate about digital innovation and driving continuous improvement of processes. We are seeking a Consumer Engagement Services Advisor to assist Nestlé consumers with questions and doubts when using our products and services.

Key Responsibilities
  • Respond to customer queries on phone and written channels in a timely and accurate way
  • Identify customer needs and help customers use specific features
  • Inform customers of new features, functionalities, and campaigns
  • Follow up with customers to ensure their issues are resolved
  • Treat serious and sensitive consumer contacts following specific guidelines
  • Ensure Nestlé CES Standard Instructions on consumer complaints handling process are followed appropriately and in a timely manner
  • Redirect consumers' questions to appropriate stakeholders if we are unable to provide an answer directly
Requirements
  • Fluent spoken and written knowledge of Portuguese
  • Spoken and written knowledge of English
  • Ability to adapt tone of voice to different brands and written channels
  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with the Nestlé industry is a plus
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
What We Offer
  • Development of expertise in Nestlé's Shared Services Business
  • Immersion in a culturally diverse team
  • Local and international exposure
  • Flexible working environment
  • Engagement and wellbeing activities
  • Competitive salary and annual bonus according to your performance
  • Meal card
  • Flex benefits - choose what benefit is more suitable for you
  • Membership in the Nestlé Club for discounts with several partners
  • Company laptop and other equipment according to professional needs
  • Medical support available at the office
  • E-learning courses and training programs to help you reach your goals
  • Career progression and possibilities for international career


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