Consumer Engagement Services Specialist
3 semanas atrás
Nestlé Business Services (NBS) is the backbone of the Nestlé Group, providing essential services to enable the company to engage with millions of consumers worldwide. Our team is a melting pot of cultures and expertise, passionate about digital innovation and process improvement.
Job SummaryA Consumer Engagement Services Advisor will be the first point of contact for Nestlé consumers, resolving queries, recommending solutions, and guiding product users through various channels. This role requires excellent communication and problem-solving skills, as well as the ability to adapt to different brands and written channels.
Key Responsibilities- Respond to customer inquiries in a timely and accurate manner
- Identify customer needs and provide tailored solutions
- Inform customers about new features, functionalities, and campaigns
- Follow up with customers to ensure issues are resolved
- Treat sensitive consumer contacts with care and follow established guidelines
- Fluent spoken and written Portuguese
- Spoken and written English
- Ability to adapt tone of voice to different brands and written channels
- Experience as a Customer Support Specialist or similar role
- Familiarity with the Nestlé industry is a plus
- Understanding of CRM systems
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Development of expertise in Nestlé's Shared Services Business
- Immersion in a culturally diverse team
- Local and international exposure
- Flexible working environment
- Engagement and wellbeing activities
- Competitive salary and annual bonus
- Meal card
- Flex benefits
- Membership in the Nestlé Club for discounts
- Company laptop and equipment
- Medical support
- E-learning courses and training programs
-
Consumer Engagement Services Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiroAbout the RoleWe are seeking a highly skilled Consumer Engagement Services Advisor to join our team at Nestle Operational Services Worldwide Sa. As a key member of our Consumer Engagement Services team, you will play a vital role in assisting Nestle consumers with questions and doubts related to our products and services.Key ResponsibilitiesRespond to...
-
Consumer Engagement Services Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroAbout UsNestlé Business Services (NBS) is the backbone of the Nestlé Group, providing essential services to enable the company to engage with millions of consumers worldwide. Our team is a melting pot of cultures and expertise, passionate about digital innovation and process improvement.Job SummaryWe are seeking a Consumer Engagement Services Advisor to...
-
Consumer Engagement Services Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroAbout UsNestle Business Services (NBS) is a global organization that provides a range of services to support the growth and success of the Nestle Group. We are a multicultural and diverse team of professionals who are passionate about digital innovation and driving continuous improvement of processes.Job SummaryWe are seeking a highly skilled Consumer...
-
Consumer Engagement Services Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroPosition OverviewNestlé Business Services (NBS) is a dynamic team of professionals passionate about digital innovation and driving continuous improvement of processes. We are seeking a Consumer Engagement Services Advisor to assist Nestlé consumers with questions and doubts when using our products and services.Key ResponsibilitiesRespond to customer...
-
Consumer Engagement Services Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiroConsumer Engagement Services Advisor Role SummaryA Consumer Engagement Services Advisor will assist our client consumers with questions and doubts when using our products and services. The role involves resolving customer queries, recommending solutions, and guiding product users through features via phone, email, and chat.Key Responsibilities:Respond to...
-
Consumer Engagement Services Advisor
3 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroJob Title: Consumer Engagement Services AdvisorNestle Business Services (NBS) is a leading provider of supply chain, financial, HR, digital, and social media services to the Nestle Group. We are seeking a highly skilled Consumer Engagement Services Advisor to join our team.About the Role:The Consumer Engagement Services Advisor will be responsible for...
-
Consumer Engagement Services Advisor
3 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroAbout the RoleNestlé Business Services (NBS) is a dynamic team of professionals providing Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are looking for a talented Consumer Engagement Services Advisor to assist Nestlé consumers with questions and...
-
Consumer Engagement Quality Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroJob SummaryThe Consumer Engagement Quality Specialist will be responsible for executing a global quality program aimed at making Consumer Engagement Services (CES) Europe operations more reliable and geared to deliver excellent consumer experience.Key ResponsibilitiesDevelop and implement standard methodologies of trainingProvide training classes to new...
-
Nestlé Consumer Engagement Services Advisor
3 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroJob SummaryNestlé is seeking a Consumer Engagement Services Advisor to join our team in Lisbon. As a key member of our Consumer Engagement Services team, you will be responsible for providing exceptional customer service to Nestlé consumers via phone, email, chat, and social media platforms.Key ResponsibilitiesRespond to customer inquiries in a timely and...
-
Consumer Engagement Services Advisor
2 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroAbout the Role:Nestlé Business Services (NBS) is a multicultural and diverse team of professionals providing Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are passionate about digital innovation and driving continuous improvement of processes with...
-
Consumer Engagement Quality Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroJob Summary We are seeking a highly skilled Consumer Engagement Quality Specialist to execute a global quality program aimed at making Consumer Engagement Services (CES) Europe operations more reliable and geared to deliver excellent consumer experience. The ideal candidate will have advanced knowledge in English, experience using help desk software and...
-
Consumer Engagement Services Advisor
2 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroAbout the RoleNestlé Business Services (NBS) is at the heart of the Nestlé Group, providing critical support services to enable the company to engage with millions of consumers worldwide. As a Consumer Engagement Services Advisor, you will play a key role in assisting Nestlé consumers with questions and doubts when using our products and services. This...
-
Consumer Engagement Quality/Trainer
2 semanas atrás
Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro**Job Summary**Nestlé Operational Services Worldwide Sa is seeking a highly skilled Consumer Engagement Quality/Trainer to execute a global quality program aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver excellent consumer experience.The ideal candidate will have advanced knowledge in...
-
Quality Trainer/Consumer Engagement Services Expert
3 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroConsumer Engagement Quality SpecialistAt Nestlé Sa, we are seeking a highly skilled Consumer Engagement Quality Specialist to join our team. As a key member of our Consumer Engagement Services department, you will be responsible for executing a global quality program aimed at making Consumer Engagement Services (CES) Europe operations significantly more...
-
Nutritionist for Consumer Engagement Services
2 semanas atrás
Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiroJob Summary:The Consumer Engagement Services Nutritionist will be responsible for providing expert advice and guidance to Nestlé consumers on nutrition-related topics. This role involves resolving customer queries, recommending solutions, and guiding product users through features and functionalities.Main Responsibilities:Respond to customer inquiries via...
-
German and French Consumer Engagement Quality Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal ADECCO RECURSOS HUMANOS Tempo inteiroJob Title: German & French Consumer Engagement Quality SpecialistWe are seeking a highly skilled and experienced German and French Consumer Engagement Quality Specialist to join our team in Lisbon, Portugal.Key Responsibilities:Develop and implement standard training methodologies for consumer engagement teams.Conduct training sessions for new employees and...
-
Veterinary Assistant
Há 4 dias
Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiroJob Title:Veterinary Assistant - Consumer EngagementJob Summary:We are seeking a skilled Veterinary Assistant to join our team in Consumer Engagement Services. The successful candidate will be responsible for assisting Nestlé consumers with questions and doubts regarding our products and services.Key Responsibilities:Respond to customer queries via phone...
-
Nestlé Consumer Engagement Services Advisor
3 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroPosition OverviewNestlé Sa is seeking a Consumer Engagement Services Advisor to assist consumers with questions and doubts when using our products and services. The ideal candidate will be responsible for resolving customer queries, recommending solutions, and guiding product users through features via phone, email, chat, and social media platforms.Key...
-
Veterinary Assistant
2 semanas atrás
Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiroPosition OverviewNestlé Operational Services Worldwide Sa is seeking a skilled Veterinary Assistant to join our Consumer Engagement Services team.The ideal candidate will have a strong background in veterinary medicine, excellent communication skills, and the ability to work independently in a remote environment.ResponsibilitiesRespond to customer inquiries...
-
Data Analyst for Consumer Engagement Services
3 semanas atrás
Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiroJob SummaryWe are seeking a highly skilled Data Analyst to join our Consumer Engagement Services team in Lisbon, Portugal. As a key member of our analytics team, you will be responsible for monitoring digital and social media channels, collecting and analyzing data to support our brands and functions with reputation management, consumer engagement, and...