Business Operations Specialist

Há 1 mês


Porto, Porto, Portugal Adidas Tempo inteiro

As a key member of the adidas Global Business Services team in Porto, you will play a vital role in delivering high-quality services to support the business in achieving its sales and market strategy objectives. Your primary responsibility will be to ensure a reliable and competitive B2B customer service level for all assigned wholesale customers of the channel.

Key Responsibilities:

  • Provide exceptional customer support via various communication channels, including email, tickets, and phone, to address customer inquiries and resolve issues related to orders and articles.
  • Manage Orderbook operations by recording and processing all types of orders, ensuring timely and complete delivery, and monitoring electronic receipts for errors.
  • Collaborate closely with internal and external departments to address topics such as backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, returns, claims, and complaints.
  • Monitor credit-blocked orders and coordinate credit limit increases with Finance and Sales.
  • Support colleagues in the team and other groups within Account Operations as needed.

Requirements:

  • University degree or equivalent experience.
  • 2-3 years of relevant experience in B2B/Wholesale support.
  • Fluency in Polish and English (written and spoken).
  • Business fluency in English and excellent external stakeholder communication skills.
  • Solid knowledge of Excel, including VLOOKUPs and Pivot Tables.
  • Ideal knowledge of SAP and Assist (Salesforce).

Candidates must be located in Portugal and eligible to take on full employment. Only applications with an English CV will be considered.



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