Technical Support Specialist for Identity Management and Digital Solutions

Há 4 dias


Lisboa, Lisboa, Portugal Alter Solutions Group Tempo inteiro

Company Overview: Alter Solutions Group is a leading IT Consultancy Company, promoting Digital Transformation since 2006. With over 120 clients in Portugal and a team of over 500 professionals, we deliver projects to diverse industries such as banking, insurance, transportation, aviation, energy, and telecom.

Job Description: As a Technical Support Specialist, you will provide support to our IT services, focusing on Identity Management applications and other Digital Solutions platforms. Your responsibilities will include incident management, provider controlling, and resolving incidents within supported applications. You will also act as the single point of contact for end-to-end customer experience, providing 2nd and 3rd line support for access services within DPS.

Required Skills and Qualifications: To be successful in this role, you should have excellent technical skills, with experience in access management interfaces, batch file operations, and data analysis. Additionally, you should possess strong communication and problem-solving skills to ensure effective incident resolution and knowledge sharing within the team.

Benefits: Our company offers a dynamic work environment, opportunities for professional growth, and a chance to work on challenging projects. You will be part of a dedicated team of around 30 specialized professionals, working closely with internationally renowned clients.



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