Process Optimization Expert
4 semanas atrás
Job Description:
FAMILY DESCRIPTION
Phiture Corporate Services (AD) encompasses executive, professional, and support services within the realms of general administration, facility management, health services, security, secretarial services, external affairs, and information services. This also includes enterprise-wide functions such as trainee development.
SUBFAMILY DESCRIPTION
Change Management (CHM) at Phiture involves preparing and supporting various stakeholder groups, business units, and teams through change management activities. It facilitates the introduction of new structures, processes, roles, and methodologies within our organization.
Key Responsibilities:
- Makes proposals for process performance targets and defines, implements, and monitors process performance metrics continuously.
- Creates and implements end-to-end process scopes in own responsibility areas and provides cross-functional inputs.
- Identifies, analyzes, and defines continuous improvement initiatives, optimizations, and automations of processes based on performance measures, benchmarking, customer feedback, lessons learned, and audits.
- Crafts process development plans and execution roadmaps (12-18 months) and long-range plans (3 years).
- E nsures that processes are adequately documented, aligned with Nokia's process architecture, and comply with global documentation guidelines.
- Reviews and approves process documentation.
- Guarantees that processes and related IT solutions meet approved business requirements.
- C reates, maintains, and approves blueprints, user guides, and working instructions.
- Drives Process Management alignment with Information/Data management.
- Supports process issues, acts as a specialist, and provides support in a team.
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