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Digital Process Optimization Specialist
Há 1 mês
Devoteam Group is a leading IT consulting firm that strives for excellence in delivering innovative solutions to its clients. Our commitment to meritocracy and diversity fosters a dynamic work environment where professionals can thrive.
Salary
We offer an attractive salary ranging from €55,000 to €85,000 per annum, depending on experience, with additional benefits for eligible candidates.
Job Description
We are seeking a skilled Digital Process Optimization Specialist to join our team at Devoteam Portugal. As a key member of our consulting practice, you will be responsible for designing and implementing process improvements within the IT Service Management (ITSM) context.
Main Responsibilities
- Requirements Gathering and Process Design: Conduct thorough requirements gathering and develop well-structured process designs using BPMN 2.0 notation to ensure standardization and clarity of workflows.
- Process Optimization and Automation: Identify opportunities for process optimization and automation to enhance efficiency and reduce operational costs.
- Analytical and Problem-Solving Skills: Analyze current processes and recommend improvements aligned with business needs and industry best practices.
- Cross-Functional Collaboration: Collaborate with cross-functional teams to ensure effective understanding and implementation of defined processes.
- Documentation and Reporting: Develop documentation and reports to communicate process improvements and optimizations to stakeholders.
Required Skills and Qualifications
To succeed in this role, you will need:
- A Bachelor's degree in Computer Science, Information Technology, or a related field.
- Solid experience in requirements gathering and process design within the ITSM context.
- Advanced knowledge of BPMN 2.0 notation for process mapping.
- Proven ability to identify optimization and automation opportunities in organizational processes.
- Knowledge of ITIL practices, with a preference for certified professionals.
- Familiarity with ITSM platforms such as EasyVista and ServiceNow is a plus.
Benefits
We offer a comprehensive package including:
- Competitive salary and additional benefits.
- Opportunities for professional growth and development.
- A diverse and inclusive work environment.
- Flexible working arrangements and remote work options.
Others
We strive for equal opportunities and actively promote diversity, ensuring that all our vacancies are open to people with disabilities. Join us in shaping the future of IT consulting and making a real impact on our clients' businesses.
